, organic and natural mattresses, bedding, and sleep products. your natural & organic sleepstore

1.800.489.1904 livechat

Ask a Question

  • If you have difficulty in reading the image above then refresh your browser a few times until you see an image that is clear enough to copy.

Ask Question

Who pays for return shipping?

We will pay for the initial shipping on most orders over $75. Customers are responsible to pay for shipping on returns. Of course we will pay the shipping for exchanges resulting from damaged items or  mis-shipped orders.   Please review the details regarding our return policy HERE.

Do you ship outside of the US?

At this time we only ship within the continental US.

Do you offer free shipping on everything over $75?

We do offer free shipping on most orders over $75. However, some of our manufacturers require us to charge a portion of the freight costs regardless of any free shipping we may offer.  This will always be noted on the product page before you purchase.

Can you have my order expedited?

We do not offer expedited shipping as an option as many items purchased on our site are shipped directly from the designer to you, or are custom made.  If you have a question about the possibility of expediting the shipping on a certain item please CONTACT us for details.

Do you offer white glove delivery?

White glove delivery is available for some items.  If you are in need of white glove delivery please CONTACT us prior to placing your order and we can arrange for a quote.

What is freight shipping?

Some items are too large to ship via common carrier (UPS, FEDEX etc.). In these instances a freight carrier is used. Freight carriers specialize in handling over-sized shipments such as furniture. Delivery time can take from 1-2 weeks when a freight carrier is used depending on where the item is being shipped to.  If your items are being delivered via freight carrier then you will be contacted by the freight company to arrange a delivery date and time that will work best for you.

How will my order ship?

Most items will ship via common carrier (FedEx, UPS, or USPS Priority). For larger items we may use specialized freight carriers.  Many items  ship directly from the manufacturer to you, so if you are ordering several items they may have different estimated ship dates and arrive in separate shipments.